Eden Prairie, MN – Diversified industrial manufacturer Eaton Corporation announces it has certified the first 10 warranty centers under the Eaton Warranty Center Program.
This program is designed to improve customer satisfaction by speeding warranty evaluation and repairs.
“Customers will be able to send qualifying Eaton, Vickers, and Char-Lynn products to a Certified Warranty Center for warranty evaluation and repair rather than shipping it to the location that produced it,” says G. Paul Hagel, warranty center manager for Eaton’s Hydraulics Group.
“Our goal is to streamline the warranty evaluation and repair process to minimize downtime and cost for our customers."
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“Since announcing the program in 2008, distributors have expressed a lot of interest in the program and, as a result, Eaton is in process of certifying additional Warranty Center locations.”
In order to qualify as a Certified Warranty Center, the distributor must:
- Have adequate facilities including an area of at least 1,000 square feet dedicated to warranty evaluation and repairs.
- Participate in a regularly scheduled calibration program for tools, transducers, gauges and other devices used to evaluate products.
- Have test stands capable of 75 – 200 hp at 5,000 psi.
- Employ qualified technicians that have successfully completed Eaton’s Failure Analysis Course.
The first 10 Certified Warranty Centers are located in Minnesota, Florida, Alabama and Canada. The program’s goal is to have 50 to 60 Certified Warranty Centers operating in all 50 states and Canada.
Eaton Premier Advantage
Premier Select hydraulic distributors and existing Eaton Quality Assurance Warranty Centers are eligible to participate in the Warranty Center Program after meeting strict certification standards.
In addition, Eaton named Dover Hydraulics of Dover, Ohio, as the exclusive Certified Warranty Center for Eaton’s Hydrokraft products. This will further enhance customer experience by virtually eliminating the need for customers to return Hydrokraft product to the Wehrheim plant in Germany for warranty evaluation and repair.
DTS Fluid Power of Grandville, MI, will continue to be the exclusive Certified Warranty Center for Eaton’s ME Series Hydraulic Motors, which in most cases, eliminates the need for return of product to Eaton’s Japanese operations for evaluation and repair.